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Customer service
Congress looks for ways to slow offshore hiring IDG News Service, News
CEOs defend moving jobs offshore at tech summit IDG News Service, News
Next Generation eSupport for First Contact Resolution - How Well Do you Respond to Customer Demand for Immediate and Complete Call Resolution Netopia, WhitePaper
Cost Control Through Remote Control Netopia, WhitePaper
Fujitsu, Siemens collaborate on IT services IDG News Service, News
Outsourcing to transform IT, Gartner says IDG News Service, News
Hosting market 'ripe for consolidation' ARNnet, News
3Com to outsource manufacturing, cuts jobs IDG News Service, News
BEA rolls out integration consulting service IDG News Service, News
Government agencies wary of offshore outsourcing IDG News Service, News
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The Enduring Value of IT for Financial Institutions: Highlighting Linux and Web Services
Achieving Lean and Mean: The BPO Value Proposition
Service Performance Management to Ensure Quality of Experience
Next Generation eSupport for First Contact Resolution - How Well Do you Respond to Customer Demand for Immediate and Complete Call Resolution
Cost Control Through Remote Control

More Customer service Topics
  Benchmarks
Survey shows venture-funding free fall Network World
Report on the top ISPs Network World
What do so many software vendors have against a free-market economy? InfoWorld
  Service-level agreements
Oracle preps expanded SLAs for outsourcing offer ITworld.com
WorldCom opens customer service center ITworld.com
Toward a lean and mean IT machine InfoWorld
  Outsourcing
Congress looks for ways to slow offshore hiring IDG News Service
Grass roots battle over outsourcing simmers IDG News Service
Gartner: HR BPO gains steam IDG News Service
  Help desk management
Next Generation eSupport for First Contact Resolution - How Well Do you Respond to Customer Demand for Immediate and Complete Call Resolution Netopia 
Cost Control Through Remote Control Netopia 
IBM launches virtual support desk package ITworld.com
  Trouble ticketing
Dell recalls 284,000 Inspiron notebook batteries Computerworld
Taking charge of online application performance InfoWorld
Symantec's Corporate NAV 7.5 leaves some users hanging  Computerworld
  Information technology consultants
Hosting market 'ripe for consolidation' ARNnet
Service Performance Management to Ensure Quality of Experience   
Strategic Elements of Network Management Architecture  
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